Absolutely! We have a 60 day no questions asked return policy. Just email us, include your order number and we’ll take care of it.
The softness or hardness of the clear PVC used in our bags is temperature responsive, so in the warmer months they will tend to be a little softer, while in the colder months they will appear more rigid.
Sometimes the bags can become compressed or out of shape a bit during shipping or storage. If this is bothersome, you can try stuffing a towel into the bag, then place it near a window in the warm morning sun for an hour or so. This will bring back the shape.
While It's true, these are larger than the mentioned ziploc® bags, the size is consistent with other bags sold and marketed for this purpose. Much more importantly, our TSA Approved bags have been presented to numerous TSA agents or represenatives at various airports - all those shown our bag said it is acceptable and perfectly fine for 3-1-1 rule carry-on liquids at airports across the USA. (ziploc® is a registered trademark of S.C. Johnson & Son, all rights reserved).
There is typically a subtle smell from the PVC. An overly strong smell is not typical in our bags and we wouldn't be comfortable selling bags like that.
Our bags have been tested and are BPA free. They also test below CA Prop 65 guidelines.
When your clear bag is brand new, it's unusual, but possible to discover a bit of bonding residue on the clear PVC portion of the bag. You'll find it can be removed and rubbed out with a small micro fiber towel or soft cloth.
For general cleaning, wipe it down with a solution of mild soap and water from time to time.
Your order is shipped at no charge via USPS. A tracking number is provided in the shipping confirmation email and orders normally arrive in 1-3 days.
Sorry, at the present, we only ship to customers in the US.